Lakeland, Florida (August 02, 2019) – Sykes Enterprises, Incorporated (SYKES) continues to show its commitment to operate in the Lakeland region with an exciting announcement in growth at its Lakeland facility. Headquartered in nearby Tampa, Florida, SYKES provides customer engagement services for many Fortune 500 companies. The Company has operated a Lakeland facility for the past 20 years, but has made significant investments in 2019, including new leadership, new clients, higher wages and a fresh focus on workplace culture and morale.
The Lakeland center welcomed a new site director, Kate Thurgood, in April. Relocating from Colorado, Thurgood first prioritized building relationships with employees, increasing pay rates across roles, and enhancing the company’s 92,231-square-foot center on Griffin Road.
“We’ve taken a fresh look at the layout, furniture and overall design to ensure our space resembles our vision and is a welcoming, vibrant place that our employees can be proud of,” said Thurgood.
SYKES secured two new client contracts this year, now supporting a total of five clients at their Lakeland facility. The new additions will mean hiring several hundred new employees by the end of the year, including customer service and sales positions.
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Director, Regional Communications and Public Relations, Sykes Enterprises Incorporated