I was thinking about how the basics in life are the basics in businessâ€¦.being honest and consistent in your business practices and brand-messaging. Donâ€™t over-promiseâ€¦over-deliver. These sorts of thoughts run through my head all the time. I donâ€™t separate my life into work and other. Work is one of the ways I invest my time as I live my life. As such, I donâ€™t have one set of values for work and another set for the rest of the time.Itâ€™s hard work finding customers. I want to keep them. Itâ€™s too expensive to just work with people once. I feel the same way about my friends. However I found them, I appreciate them. Iâ€™ve invested in our relationships and I donâ€™t want to squander that investment.
So, whether itâ€™s at work or elsewhere I behave in a manner that I believe encourages trust. I believe Iâ€™m worthy of peopleâ€™s trust and I behave accordingly.I mentioned being honest and consistent about what I say. I do my best to manage expectations. I want people to feel they get more out of their time with me than it â€œcostâ€ them. I want people to want to have a relationship with me, business or otherwise.I treat people with respect. I do my best to be on time and I want others to show me the same courtesy. I listen to people when they talk to me; I want others to give me their attention when I am speaking to them. I treat people fairly and want to be treated so in return.
This is beginning to sound like a rant and thatâ€™s not my intention.What Iâ€™m offering is the belief that treating people with respect is appropriate behavior at all times: at work, behind the wheel of your car, at home, everywhere. Not everyone has gotten this message. All I can do, is do my best to lead by example.I am asking everyone who reads this, to do your best to lead by example, as well. Holding ourselves accountable to the highest common denominator standard of behavior will enrich all of our lives. I think thatâ€™s what civilization is supposed to do for us.If I may, let me encourage you to choose civility.Lynnette Leathers
This is so important now, when it’s easy to cut corners and wring our customers for every last penny. Â It’s not much more than the Golden Rule, but as it applies to our businesses; an area that can be easy to overlook.
What are you doing to raise the common denominator?